Sunday , December 3 2023

Aldi Jobs – ITSM Specialist

Website ALDI Stores Australia

Job Summary

ALDI Stores Australia currently has a vacancy for those looking to work as a Aldi Jobs – ITSM Specialist for Full Time at their offices in Minchinbury, New South Wales, Australia. Applicants should be sure to read the job outline attentively if they intend to apply.

Job Title: Aldi Jobs – ITSM Specialist
Company Name: ALDI Stores Australia
Job Location: Minchinbury, New South Wales, Australia
Job Type: Full Time
Job Category: Aldi
Job Link Expiry: 2023-12-30
Posted on:

Job Details:

Job Description:

As an ITSM Specialist, you will facilitate the design, implementation, and management of ITSM processes on an international scale. This role supports the governance of IT processes and tools to manage end to end IT services, with the goal of increasing end-user satisfaction.

Job Responsibilities:

  • Create missing knowledge base articles, operational support documents and end user information
  • Document ITSM and Service Desk processes
  • Deliver end-user training and ServiceNow support
  • Drive Continual Service Improvement (CSI)
  • Provide support with implementation and compliance management
  • Onboard new services within ServiceNow

Job Requirements:

  • Experience with ServiceNow and ServiceNow dashboard creation highly desirable
  • Demonstrated experience in an ITSM support or equivalent role
  • Proficiency with the Microsoft Office suite
  • Proven experience delivering best ITSM processes (development, implementation, and operations)
  • Strong verbal and written communication skills, with the ability to effectively engage stakeholders
  • Sound knowledge of IT service principles and frameworks (ITIL, process tools, best practice methods)

Job Details:

Company: ALDI Stores Australia

Vacancy Type: Full Time

Job Location: Minchinbury, New South Wales, Australia

Application Deadline: N/A

Apply Here