Food Lion Hiring For Customer Service Leader

Job Summary

Food Lion currently has a vacancy for those looking to work as a Food Lion Hiring For Customer Service Leader for Full Time at their offices in Mountain City, TN, US. Applicants should be sure to read the job outline attentively if they intend to apply.

Job Title:	Food Lion Hiring For Customer Service Leader
Company Name:	Food Lion
Job Location:	Mountain City, TN, US
Job Type:	Full Time
Job Category:	Food Lion
Job Link Expiry:	2023-12-30
Posted on:	Jobinton.com

Job Details:

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Perform all other duties as assigned
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Ensure work station and front end area of the store has a neat and clean presentation
• Successfully complete computer based training (CBT) and training aid courses
• Is courteous and helpful to other associates
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Avoid personal conversations with other associates when customers are present
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Notify QA of any cleaning issues or maintenance required on front end
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Adhere to all company guidelines, policies and standard practices
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar

Job Requirements:

• Perform repetitive hand and arm motions
• Stand 100% of the time, frequently walking short distances
• Meet established volume activity standards for the position
• Ability to use computers and other communication systems required to perform job functions
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
• Pull or push up to 75 lbs. on occasion
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Qualification & Experience:

• Must meet minimum age requirements to perform specific job functions
• Ability to perform the technical requirements of cashier and service center
• High school graduate or equivalent preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Effective communication and customer service skills

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Mountain City, TN, US

Application Deadline: N/A

Apply Here

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