Sunday , December 3 2023

Food Lion Job Application For Customer Service Leader

Website Food Lion

Job Summary

Food Lion currently has a vacancy for those looking to work as a Food Lion Job Application For Customer Service Leader for Full Time at their offices in Cape Charles, VA, US. Applicants should be sure to read the job outline attentively if they intend to apply.

Job Title: Food Lion Job Application For Customer Service Leader
Company Name: Food Lion
Job Location: Cape Charles, VA, US
Job Type: Full Time
Job Category: Food Lion
Job Link Expiry: 2023-12-30
Posted on:

Job Details:

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Adhere to all company guidelines, policies and standard practices
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Perform all other duties as assigned
  • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Avoid personal conversations with other associates when customers are present
  • Performs the task of the customer lead as needed to ensure service standards are maintained
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Successfully complete computer based training (CBT) and training aid courses
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Greet each customer and uses his or her name whenever possible
  • Notify QA of any cleaning issues or maintenance required on front end

Job Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Stand 100% of the time, frequently walking short distances
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
  • Perform repetitive hand and arm motions
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Meet established volume activity standards for the position
  • Pull or push up to 75 lbs. on occasion
  • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Qualification & Experience:

  • Effective communication and customer service skills
  • Ability to perform the technical requirements of cashier and service center
  • High school graduate or equivalent preferred
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must meet minimum age requirements to perform specific job functions

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Cape Charles, VA, US

Application Deadline: N/A

Apply Here