JPMorgan Chase Careers – Service Designer in Glen Allen

Job Summary

J.P. Morgan currently has a vacancy for those looking to work as a JPMorgan Chase Careers – Service Designer in Glen Allen for Full Time at their offices in Glen Allen, VA, US. Applicants should be sure to read the job outline attentively if they intend to apply.

Job Title:	JPMorgan Chase Careers – Service Designer in Glen Allen
Company Name:	J.P. Morgan
Job Location:	Glen Allen, VA, US
Job Type:	Full Time
Job Category:	J.P. Morgan
Job Link Expiry:	2023-12-30
Posted on:	Jobinton.com

Job Details:

Job Description:

As a Service Designer within the Experience Research and Design team, you will be a key contributor, While the primary focus will be on customer support touchpoints and tools, you will also consider how additional functions like digital products, program, data, insights, and clients contribute to ensure that we build holistic and connected end-to-end service experiences.

Job Responsibilities:

• Alongside individual contributor work, you’ll also play a role in shaping the service design practice and inspiring others to deliver high-quality end-to-end experiences
• Collaborate effectively with cross-functional peers and nurture positive relationships
• Deliver and support effective storytelling and presentation of visual concepts to various stakeholders
• Create process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools to inform longer-term pivotal initiatives and shorter-term roadmaps for digital and non-digital experiences
• Design within existing – and creating new – standards to contribute to our internal design system, best practices, and guidelines
• Advocate for the customer through human centered design methodologies (like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal experiences across in-person and digital touchpoints
• Explain and discuss experience design decisions eloquently and give design feedback
• Work in close collaboration with Customer Support, User Research and Digital Product Design, and clients to inform customer goals and identify high-impact opportunity areas
• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design

Job Requirements:

• A natural inclination towards and passion for customer experience and service design
• Critical and creative thinking while maintaining close attention to detail
• Knowledge of current and upcoming experience design trends with a high aptitude for learning
• Ability to naturally engage with people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
• An understanding of how experience design choices translate in development and operational procedures
• Understanding of areas of specialization within the greater design landscape, including but not limited to Digital Design, Design Research, and Content Design
• Clear demonstration of service design methodology application and mastery of techniques (e.g., Service blueprints, trend and market analysis, user journey maps) to tie external and internal experiences together
• Demonstrated interest and aptitude in service design methods
• Impeccable design sense with a keen eye for detail
• Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery
• Solid instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project
• Ability to adapt to a wide range of project types and timeframes
• Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes

Qualification & Experience:

• A background in Experience Design, Industrial Design, I/O Psychology or some combination
• Rapid prototyping methods, ranging from paper sketching to digital prototypes
• Requirements gathering and communication between design teams, workstreams and clients
• A strong portfolio that reflects a range of projects and demonstrates high-quality service design outcomes
• Creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes
• Interaction Design and/or Service Design across varied users, business problems, and devices

Job Details:

Company: J.P. Morgan

Vacancy Type: Full Time

Job Location: Glen Allen, VA, US

Application Deadline: N/A

Apply Here

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