Thursday , November 30 2023

Loreal Entry Level Jobs 2023 – IT Senior Client Services Analyst

Website L'Oréal

Job Summary

L'Oréal currently has a vacancy for those looking to work as a Loreal Entry Level Jobs 2023 – IT Senior Client Services Analyst for Full Time at their offices in Monmouth Junction, NJ. Applicants should be sure to read the job outline attentively if they intend to apply.

Job Title: Loreal Entry Level Jobs 2023 – IT Senior Client Services Analyst
Company Name: L'Oréal
Job Location: Monmouth Junction, NJ
Job Type: Full Time
Job Category: L'Oréal
Job Link Expiry: 2023-12-30
Posted on:

Job Details:

Job Description:

Report directly to the Director of IT Client Services (US) The role requires a passion and expertise in IT onsite and remote support and delivering world class service to the L’Oréal business Ability to build strong relationship with the business to meet their IT support requirements and deliver an exceptional client experience Contribute, share knowledge, and provide feedback to update existing processes to streamline support as business requirements.  Provide 2 nd level infrastructure support. Other support will be provided at the Americas Zone level Strong analytical business skills, technical competence, communication, and leadership skills Experience with multi-tasking and capable of resolving complex problems

Job Responsibilities:

  • Assists with the imaging, installation, configuration, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines
  • Communicating up and out on IT issues may arise so all team members are made aware as well as management as well as keeping all levels of management informed on progress
  • Ability to work independently and with a team
  • Maintain physical inventory of company IT equipment and mobile devices accurately
  • Ability to quickly become proficient in new systems and to adapt to new evolving business requirements
  • Drive customer escalations to a logical closure to help boost customer satisfaction scores
  • Ability to travel to different sites as needed by business
  • Experience engaging with clients and at times senior leaders while providing day to day and advanced technical support for the business which may include executives and VIP’s.
  • Pursues training and development opportunities; strives to continuously build knowledge and skills needed to support the business, shares this expertise with others
  • Detail-oriented, organized and customer focused
  • Continuously explore to enhance the support services including case management and overall team workflow to provide the best possible customer experience and higher customer satisfaction
  • Excellent written and verbal communication skills
  • Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs
  • Provide level 2 desktop support including but not limited to Windows, MS Office (O365), and proprietary systems
  • Leads initiatives to improve employee process and workflow knowledge through training and procedural documentation
  • Work closely with the corporate teams in support of projects and troubleshooting
  • Proactively identify, document, and implement procedures to limit downtime, maintain a stable technology desk-side environment for the business
  • Provide documentation and mentoring as required for all systems supported
  • Experience in asset depot processes and workflow
  • Participate in project discussions as required by the team
  • Ability to adhere to team and organizational guidelines
  • Ability to support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Lenovo ThinkSmart Hubs etc.

Job Requirements:

  • Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches preferred.
  • Manage IT assets including software and hardware, and some knowledge of full lifecycle management
  • BS in Computer Science, Information Technology preferred
  • Strong communication, critical thinking, and organization skills.
  • Ability to work independently and with a team
  • Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management.
  • Strong attention to detail, making and keeping commitments
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks.
  • Minimum 6+ years of IT experience with 5 years of experience in a multi-office environment and remote support environment
  • High School Diploma reqiured
  • Excellent written and oral communication skills, ability to present ideas in user-friendly manner

Job Details:

Company: L’Oréal

Vacancy Type: Full Time

Job Location: Monmouth Junction, NJ

Application Deadline: N/A

Apply Here